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IT Governance Framework

Continual Service Improvement Model showing Service Design, Service Strategey, Service Operation, and Service Transition.

 

The IT Infrastructure Library (ITIL) is the best practice framework that enables IT to support the University effectively, efficiently, and safely. CSC utilizes seven guiding principles:

  • Focus on value.
  • Collaborate and promote visibility.
  • Optimize and automate.
  • Start where you are.
  • Progress iteratively with feedback.
  • Keep it simple and practical.
  • Think and work holistically.